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How does buying online from Carpet One work?
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As one of North America's leading flooring retailers, Carpet One is pleased to bring you the best in online shopping. Browse our tremendous selection of merchandise, read our online content, and use our interactive tools to find the perfect flooring for your home. Then, visit your local store or complete one of the contact forms, and a representative will contact you. We can even come to your home with samples and information for a convenient shopping experience.
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Ready to order?
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Your items are in stock, nearby, and can be delivered quickly and inexpensively. Even better, leave the hard part to us. Place an order at your nearby store or complete a measure request, then have our local craftsmen install your flooring for you. We're nearby and will be there to stand by our work.
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Where can I see your products in a store?
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To see our products in a local Carpet One showroom, enter your zip code and we'll direct you to the nearest Carpet One location.
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What about delivery?
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Browsing online with Carpet One gives you the convenience of shopping at home, and the ability to order samples, or request a visit from one of our flooring professionals for truly customized shopping experience. We can provide you with delivery and installation services, and we're close by should you need help. We think it's the best of both worlds - the convenience of online shopping plus the efficient local service of your nearby Carpet One Showroom.
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How about installation?
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Like to do it yourself? Order from us and get low prices and fast local delivery of the best materials in flooring. Want us to do the hard part? We install everything we sell and, as your local showroom, stand behind our work with some of the best guarantees in the business. It's up to you! A local showroom representative will contact you to schedule a visit to your home to review your installation options in detail.
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Why do you need my zip code?
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We won't sell to you unless we can ensure smooth delivery of your order. We use your zip code to: - Let you know immediately if we have a store that delivers to your area - Tailor our selection to make sure you see only items that can be delivered to you - Offer you special pricing that may only be available in some areas - Help you find a local store in case you want to see an item in person. Unfortunately we cannot offer home delivery or installation outside our service area. If we are unable to deliver to your home, you may order products providing you are willing to pick up your order from your local showroom.
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Registration and Privacy
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How do I become a Carpet One Preferred Customer?
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All you have to do is register to create your personal carpetone.com Account. The process takes only a moment, then press Submit and you're done! The benefits are substantial: - Message our customer service team - Receive notice of sale events and exclusive web-only offers - Get inspired by the design ideas in our newsletter. How do I change my personal information? Login to your carpetone.com Account to change your street or e-mail address, phone number, or password.
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What if I forget my password?
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Go to the Login area of our website and click "Lost Your Password." Enter your e-mail address and we'll send your carpetone.com password
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Do you share my information with anyone?
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We will not share your personal information with anyone, except as is required to fulfill your order. Click here to see our privacy policy.
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Why is ordering online safe?
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At Carpet One, our customers are our number one priority. That's why we go to such great lengths to guarantee the security of all secure transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us. Click here to learn more about our Security Policies.
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Delivery, Installation and Pick-Ups
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How will my order be delivered and or installed?
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We deliver and install thousands of orders a day, quickly and efficiently. You choose your delivery date during the purchase process. You may either visit your local store or complete a Measure Request or Contact Us form, and a representative will contact you to schedule a visit to your home to guide you through material selection and accurate measurement of the space. Throughout the process, you'll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your order.
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When will my order be delivered or installed?
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Because Carpet One has an extensive network of stores, your merchandise can be delivered fast - within a few days in most cases. When you checkout, we let you request a delivery or installation date in case you're not quite ready to start your project. At carpetone.com, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. Sounds simple, but we're one of the few flooring websites that offers this level of visibility and flexibility.
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How much does delivery cost?
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We deliver thousands of orders a day, which keeps delivery prices low. Delivery charges vary depending on the amount of the merchandise in your order. The cost of your delivery will be estimated in your Project Portfolio and finalized upon purchase through your local store. Your local store can help answer any other questions you may have.
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Can I pick up my order?
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Yes! In most cases you can pick up your order at a local showroom.
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You said you deliver in days, but when you called, I got a three week delivery date - what happened?
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There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we give you a revised date that includes the time it will take to restock and deliver to your home. In most cases, once an item has been restocked, delivery dates become significantly shorter again.
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Pricing and Payments
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Are the prices in My Project Portfolio guaranteed?
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We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Project Portfolio are subject to change until you have actually placed your order at the store it has been confirmed. Prices shown for items on this website's product pages are shown both for merchandise only (Do it yourself) as well as installed order. Please be sure you add the appropriate item to your Project Portfolio, and be sure to enter your zip or postal code to ensure details are accurately reflected for the store nearest your location. Tax, delivery or other fees for your order are displayed in your Project Portfolio based on the items you've included in your order. We expressly reserve the right not to accept your order in the case of a pricing error or other technical issues.
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Using Carpet One Credit Card Online
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How can I apply for a Carpet One credit card?
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You can apply for a Carpet One card at any of our showroom or click below: Apply for a "Carpet One" Card .
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What if I have questions about my Carpet One Card Account?
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If you have questions about your Carpet One Card account status, you can check your account status calling 866-419-4096
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Finding Additional Help
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What if I have questions about a product?
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If you're looking at an item, click Ask a Question and you'll see the phone numbers of stores available to answer your call. Prefer not to pick up the phone? You can also send a message from this page if you have questions about a product.
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What if I am having trouble with this website?
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We partner with Web.com to bring you this website. If you are experiencing technical difficulties, they are ready to respond. Click here to send them an email.
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